Taking Payments

Taking payments is included on the Starter, Pro, and Expert plans, and during a trial of any of them. On the Free plan, your prices still show to bookers and people can book without paying online; you can mark those bookings paid by hand.

Wellbooked collects payments through Stripe. You connect your Stripe account once, then set prices on the appointment types you want to charge for. Wellbooked takes no platform fee — you keep 100% of the price, less Stripe's standard processing fee.

1. Go to Take Payments. Open the Take Payments page from the sidebar.
2. Click Connect on the Stripe card. You'll be taken to Stripe to set up your account — business details and the bank account where your payouts will land.
3. Finish onboarding. When you're done, you'll return to Wellbooked and the card will show Connected as your Stripe email. If anything's missing, you'll be prompted to finish setup.

After connecting, you can set the payment slot hold — how long a time slot is reserved while a booker completes payment, from 5 minutes to 24 hours (30 minutes by default).

Open an appointment type and turn on Show pricing on this appointment type, then choose how to charge:

• Set price — a fixed amount. If the appointment offers multiple durations, you set a price for each.
• Sliding scale — a price range. Offer set steps between the minimum and maximum, let bookers enter their own amount in range, or both.

Prices are shown to bookers, and all amounts are in US dollars. With no payment provider connected, prices are displayed but not collected.

• Require payment to book — the booker pays as part of booking. Their slot is held while they pay, and the booking is confirmed the moment payment goes through. It's on by default once a provider is connected.
• Pay later — with Require payment to book off, the booking is confirmed right away and the booker pays from a link. Use payment requests, below, to send that link automatically.

When payment is required, a declined card or a booker who leaves before paying normally means the booking is cancelled at the end of your slot hold, and the time is released.

To be more forgiving, turn on Keep the booking and request payment afterwards on the appointment type. The appointment stays confirmed, you and the booker both get an email with a link to pay, and the booking shows as Payment Failed until it's settled. This isn't available for group events or series, which always release the time.

A payment request emails the booker a link to pay. Set your account default under Payment Requests in Settings. It starts as Don't send automatically, so choose a timing if you want links to go out on their own:

• When the booking is made.
• Before the session — 1 hour, 1 day, 2 days, or 1 week before.
• After the session ends — right away, or 15 minutes, 1 hour, or 1 day after.

A request is only sent while the booking is still unpaid, and never more than once. You can change the timing for one appointment type with Override account default, or for a single booking when you create it yourself. You can also send a link any time with Send payment link on an unpaid booking.

Open a booking from your Bookings page to find these on its payment details:

• Adjust amount — change the price before any money has been paid, with the option to email the booker and apply the new amount to their other appointments.
• Adjust Duration & Payment — once a session has started, record how long it really ran and the new total. If more is owed you can send a payment link; if less, you can refund the difference.
• Mark as paid — record cash, check, or any other payment you took outside Wellbooked. It shows as Manually Paid, and you can undo it with Mark as unpaid.

Adjusting amounts isn't available for group events or series.

Bookers pay on a secure Stripe form built into Wellbooked — no separate account needed. It accepts cards, Apple Pay, and Google Pay. For up-front payments, their time stays held while they complete checkout; once payment succeeds they get the usual confirmation email and calendar invite. A series is paid for as a whole.

• Fees — Wellbooked adds nothing on top. You pay only Stripe's standard processing fee per transaction.
• Payouts — Stripe deposits your earnings directly to your connected bank account on its normal schedule. You can track them in your Stripe dashboard.
• Refunds — issue refunds from your Stripe dashboard whenever you need to. Cancelling a booking doesn't refund it automatically, so refund it there too if the booker is owed money. The one refund you can issue in Wellbooked is the difference from Adjust Duration & Payment.

See the Appointment Types guide for where pricing lives, or contact us / email support@wellbooked.net — we aim to respond within 1 business day.